Refund policy
At Pehraav, we strive to achieve the highest quality of tailoring, craftsmanship, and detailing in every garment. We also work closely with our delivery partners to ensure that your order reaches you safely and in a timely manner.
However, in case you have an issue with the garment you receive, please follow our policy below.
Returns & Exchanges
We do not offer refunds. However, your product may be eligible for an exchange or store credit in the following circumstances:
• An incorrect garment has been delivered to you and does not match the item mentioned in your order confirmation.
• The garment has been delivered with a manufacturing defect.
• The garment is not the correct size, in which case it is eligible for a size exchange only for the same piece.
Please note that any garment that has been customised for size, colour, embroidery, or any other specification will not be eligible for return or exchange.
Sale items are strictly not eligible for return or exchange.
Exchange Request
If your garment meets the above criteria, please email us at pehraav.co@gmail.com with the following details:
• Order number
• Delivery address
• Reason for the exchange request
• Images of the garment, in case of a defective or incorrect outfit
Our team will verify the issue, after which we will contact you regarding the necessary action.
The product must be received by us within 10 days from the date of contact from our team. Please ensure that the garment is unused, unworn, unwashed, and has all original tags intact.
Incorrect / Incomplete Shipping Address
Pehraav is unable to offer refunds or replacements if an incorrect or incomplete shipping address has been provided, or if there are three failed delivery attempts by our shipping partner.
If you realise that you have provided an incorrect delivery address, please contact us immediately, within 24 hours of placing your order, along with your order number so that we can assist with correcting the address.
Colours
We make every effort to ensure that the colours of our garments appear as accurately as possible on our website. However, colours may vary slightly depending on the screen, mobile, tablet, or computer being used. A minor colour variation due to screen settings will not be considered a defect.
Request for Alteration
Please refer to our size chart carefully before placing your order. If you have any questions regarding sizing, please feel free to contact us.
For an alteration request after purchase, please email us at pehraav.co@gmail.com within 48 hours of receiving the garment, clearly mentioning the alterations required.
Please courier the garment to:
Pehraav
Gurugram, Haryana
Contact: 8595437395
Once we receive the garment, we will process the alteration request and send the garment back to you.
Please note that all associated courier charges for alterations will be borne by the customer.
Cancellation Policy
No cancellations will be accepted once the order has been placed.
For any queries regarding returns, exchanges, alterations, or orders, please contact us at:
Email: pehraav.co@gmail.com
Phone: 8595437395